Thank you so much for managing our social media/Facebook portfolio over the last 12 months. I wanted you to know that in the short time that we have been working together, our direct bookings have increased by over 25% and our referral business has increased by over 50%. The numbers are amazing! This has improved owners returns immensely and that is what our marketing account is all about. We appreciate your expertise and wonderful ideas. It is interesting to see our Trip Advisor Ratings improve also because of our improved communication with our guests.
Following a review of available external and internal social media management options and after industry recommendations, we engaged Blue Flame Social Media. Immediately after, we noted an increase in traffic and Likes and a decrease in negative comments. Since then the Q1 persona has strengthened considerably and both our average daily rates and revenues per room nights have increased on the back of increased occupancy levels outside our peak travel periods.
Desre from Blue Flame is truly wonderful! She made the whole changeover really smooth and easy and was happy to answer all of my random questions about the process. The team always made me feel included with the social media plan, so even though I handed over the reins completely, I still knew what was going on and wasn’t scratching my head when brides came in and referenced something from our Facebook page. I would recommend this team to anyone needing a little help or guidance with their social media, they really are fantastic at what they do!
We engaged Blue Flame Social Media some years ago as a way to be active in the Social Media space, where, we had little experience or time to spend. Quickly we had a simple strategy and a clean professional Facebook site to represent our business, best of all the overwhelming feeling around the need to perfect Social Media had been removed from us. Desre and the team have been able to source engaging content for our site and we have slowly grown an engaged online community. Social networking has becoming part of our culture having a positive impact on our staff due largely to the assistance provided by Blue Flame.
I would like to thank Blue Flame for the wonderful work you have done and the manner in which it was done. We have seen growth in QLD and interstate of all the various forms of sales wholesale, in store and online. The professional service with a personal touch makes dealing with your company an enjoyable experience.
Having engaged the services of Blue Flame media in 2012 to manage and build the Daydream Island Facebook page, we have seen exponential growth not only in the size of the fan base, but also in the overall level of engagement on our page. The team at Blue Flame are social media professionals – they have been great to work with; are proactive and creative in their approach and have delivered excellent results for Daydream.
Mike, Desre and the team at Blue Flame Social Media have been irreplaceable in our social media development. As a company in fast growth, their experience, wealth of knowledge and professionalism has been the cornerstone of our success in developing a bigger social media audience and being able to give our customers fast and effective service via multiple social media platforms.
Having reviewed many options in determining a strategic partner for our launch into Facebook for our national Franchise, Touch Up Guys, we settled on Blue Flame Social Media. This decision was ultimately based on the access to real people who knew first hand what phase we were up to and took the time to understand what we were aiming to achieve. For most businesses, calculating a ROI on social media is very difficult, however Blue Flame was able to help us define our goals for the outcome which put us on a path of confidence of the investment in time and money. Overall, the personal nature of the team at Blue Flame Social Media to customise solutions to our needs was paramount and they delivered. I would recommend Blue Flame to other SME’s seeking to grow their social media presence.
We worked with Blue Flame Social Media on a Facebook project in 2015-16. During this time our page Likes more than doubled and we had over 16,000 views on some of our posts, which is extraordinary for us. The improved Facebook presence gave us instant and engaging connections with existing and new customers. Other businesses noticed our visibility and were keen to know what we were up to. We enjoyed working with Mike, Des and Elise at various stages through the project and we are very happy to recommend Blue Flame to others.